Payment

PC Stress

A Stress Free IT Solution

 


Questions & Answers

 

The following are brief answers to some of the typical questions we get asked about our products and services, but please feel free to contact us if you have any other questions.



Do you repair Laptops?

Our engineers specialise in Dell laptop repairs. As for other makes please email us. We also carry out all software related repairs to laptops.

Are your engineers qualified?

All of our engineers have recognised qualifications and have worked many years in IT and Telecom background.

Do you repair Printers/Scanners?

We carry out software repairs on printers and scanners. As for hardward failure then we recommend you contact the manufacturer.

What methods of payment do you accept?

We accept payment in cash and by all major credit or debit cards.

Can I have a same day engineer visit?

Engineers are normally available for same day visit but on some occasions where engineers are fully booked or can not make it on time, we can schedule customer for a next day visit.

Is there a callout fee?

In most cases there is no callout charge. In certain circumstances where the engineer is more than 50 miles away from the customers site there will be a charge of £5 - £10 this covers engineer fuel cost. As for fixing the problem then there is no callout fee.

Is your work guaranteed?

All our work is guaranteed. Components that are supplied new or refurbished are covered by a full twelve months warranty. As for used components they have a 6 months warranty

How do you work out what to charge each customer?

This all depends upon distance of engineer to the customer site. It can be any amount between £20 to £40. Please refer to our price comparison table »

Are there any job vacancies?

We are looking to expand nationally. Currently we have jobs available in West Midlands. If you are qualified and experienced in IT service or Telecommunication, we would like to hear from you. Please see jobs »

What if the engineer is not able to repair my computer?

If the engineer is not able to repair your computer then our 'No Fix No Fee' policy means that there will be nothing to pay at all. However if the engineer is able to repair or provide a solution but due to customer not having the required items then there will be a charge.

 


More about us....

Laptop & Computer Parts

We can order new computer and laptop parts as well as give you the option of refurbished and used parts. We can also build computers according to your specification. View More »

Coverage

We cover all of Cambridgeshire, Leicestershire, Rutland, Most of Northamptonshire, Lincolnshire, Norfolk, Suffolk, See more areas. View More »

Chat on Skype & OCC

We aim to resolve many computer related questions via skype and OCC (Online Chat Center). This is a free IT support service available to UK only. View More »

 



Copyright © 2010 PC Stress.